Franklin Seeks Community Opinion in Second Citizen Survey
City Teams with the National Research Center Inc. in 2016 and 2019
Franklin— The City of Franklin is again asking residents to participate in The National Citizen SurveyTM (The NCSTM). The survey is designed to provide a baseline of how the city government is serving residents, to gauge perceptions of the city and to make comparisons with peer cities.
The City conducted the first Citizen Survey in 2016. The City’s outstanding results in multiple categories resulted in the 2017 Voice of the People award for Excellence in Education and Enrichment. Almost all residents rated the quality of life in Franklin as excellent or good with 97 percent. To see all of the 2016 results go to www.franklintn.gov/citizensurvey.
Now in 2019 the City is again contracting with the National Research Center, Inc. to participate in the NCSTM, an instrument that was developed in partnership with the International City/County Management Association (ICMA) in 2001 to provide cities with a low-cost, high- quality method to conduct market research.
Mayor Ken Moore is encouraging residents to again take the survey, “Franklin is a great community as the 2016 results show us. It is important to once again take the survey to help us chart our community’s future. Understanding the perceptions and experiences of our citizens will help the City of Franklin better serve the community.”
The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and resident use of services.
Postcards are being sent to a random and scientific sample of 3,000 households between February 5-13. Respondents will receive invitations to participate in the mail and their confidential responses will be analyzed. An online version of the survey will open to all City of Franklin residents beginning on March 12 and run for two weeks. Online results will be presented separately from the random-sample, mail-in responses. The Board of Mayor and Aldermen (BOMA) will receive a final report the second week of May. This information will assist the BOMA in shaping the strategic plan and future budgets.
About the National Citizen Survey:
The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues and has been used in more than 440 jurisdictions across 46 states. The NCS™ is a high-quality cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using the NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.
About National Research Center, Inc. (NRC)
NRC is the leader in the field of public sector research and evaluation, with clients from across the country and around the globe. The firm is comprised of a skilled team of social scientists who supports cities, counties, foundations and nonprofit organizations in using research to help communities thrive. NRC pioneered the development of The National Citizen Survey™ (NCS) and continues to offer a suite of products designed to enhance the public voice and aid local decision-making.
