Scam Alert: BBB Reports Surge in Fake DMV Texts Targeting Tennessee Residents
Better Business Bureau (BBB) Serving Middle Tennessee and Southern Kentucky is warning consumers about a rising scam involving fraudulent text messages claiming to be from the “Department of Motor Vehicles.” These messages, which are not from any official state agency, attempt to trick recipients into clicking malicious links or making payments under false pretenses.
The scam texts often claim that the recipient has unpaid traffic fines or that their vehicle registration will be suspended unless they take immediate action. They include links to websites that appear official but are designed to steal personal and financial information.
“Scammers are using fear and urgency to get people to act without thinking. These messages may look convincing, but no legitimate state agency will ever demand payment or sensitive information through a text message,” said Robyn Householder, President & CEO of BBB Serving Middle Tennessee and Southern Kentucky.
How the Scam Works:
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You receive a text claiming to be from the DMV or a similar government agency.
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The message states you owe unpaid fees or fines and must act quickly to avoid suspension.
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A link is included directing you to a fake website designed to look like an official government portal.
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You may be asked to enter personal details, banking information, or make a payment.
Red Flags to Watch For:
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Generic greetings or poor grammar.
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Messages from unfamiliar or suspicious numbers.
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Domains that do not end in “.gov” (such as Gmail or random web links).
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Pressure to act immediately or face consequences.
BBB Tips to Stay Safe:
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Do not click on links in unsolicited texts.
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Never share personal or payment information via text.
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Go directly to the source—contact your local DMV or visit official government websites like tn.gov.
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Report scam texts to the FTC at ftc.gov and to your wireless provider by forwarding the message to 7726 (SPAM).
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Check businesses or websites at BBB.org before making payments or sharing information.
If you’ve already interacted with a suspicious message, monitor your bank accounts, change passwords, and consider placing a fraud alert on your credit file.
Always report suspected fraud to the BBB by filing a complaint, visiting BBB.org/Scamtracker, and contacting the Federal Trade Commission (FTC) at reportfraud.ftc.gov or call 877-FTC-Help.
Better Business Bureau of Middle Tennessee and Southern Kentucky
25 Century Blvd Suite 101
Nashville, TN 37214
