Franklin Conducting Comprehensive Quality of Life Survey
Survey sent to random residents; online version available soon
Franklin– The City of Franklin will be conducting a comprehensive quality of life survey. The survey will be available online for randomly selected residents at first, but eventually, all residents will be able to complete the survey by visiting https://www.franklintn.gov/government/departments-a-j/budget-performance/the-national-citizen-survey
“This is our fourth time to conduct this survey with our partner Polco. We are honored to have won several awards due to our high rating in community feedback compared to cities across the nation,” says Eric Stuckey, City Administrator. “This survey is instrumental in assisting Franklin staff and the Board of Mayor and Aldermen identify priorities for the community and improve the quality of life in Franklin.”
The National Community Survey™, from Polco, allows Franklin to compare results and benchmark residents’ opinions against other communities across the country. The survey will include questions about quality of life, important characteristics of community, services provided by Franklin and priorities for the future. The survey will be available online in English and Spanish.
Franklin has used the National Community Survey three times in the past – once in 2016, 2019, and in 2022. The results have been integrated into the community’s budgeting process and departments use citizen feedback from the survey to improve service delivery.
The results from these surveys were quite positive – the City received four Voice of the People awards from Polco (one in 2016 for Excellence in Education and Enrichment, two in 2019 for Excellence in Education and Enrichment and for Excellence in Community Engagement, and one in 2022 for Excellence in Economy).
“I encourage everyone living in Franklin to take the survey and help us chart our community’s future,” said Franklin Mayor Dr. Ken Moore. “This process gives our residents a voice in shaping Franklin’s future. This is a great community, and the results will help to create a better Franklin.”
Residents with questions about the survey may contact the Franklin by phone at 615.550.8445, by email at michael.waltersyoung@franklintn.gov or by visiting www.franklintn.gov/citizensurvey
About The National Community Survey™ (The NCS™): The NCS was among the first scientific surveys developed to gather resident opinion on a range of community issues and has been used in more than 350 jurisdictions across 46 states. The NCS is a cost-effective survey of resident opinion and an important benchmarking tool that allows for comparisons among communities. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The NCS is endorsed by the International City/County Management Association and the National League of Cities.
About Polco: (www.polco.us) Polco was designed from inception for civic environments by former public servants. After spending time at some of the best tech companies, they wanted to bring world-class communication technology to the civic process. Now, hundreds of organizations nationwide use Polco for strategic planning, budgeting, and empowering resident voices. Polco makes civil, verified community engagement online not only possible, but accessible. Together with Polco’s National Research Center (NRC) survey science team, they provide insights and results that leaders can trust.
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