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Ways First Horizon Bank is helping its customers during the COVID-19 pandemic

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Ways First Horizon Bank is helping its customers during the COVID-19 pandemic

How First Horizon Bank is helping its customers:

  • Starting immediately, upon request and indication of hardship related to COVID-19, First Horizon will rebate the following incurred fees:
  DEPOSITS – INCURRED FEES

o    NSF (Non-sufficient Funds) / Overdraft fees

o    Continuous Overdraft fees

o    Overdraft Protection Transfer fees

o    Monthly service charges

o    Early withdrawal fees for CDs

 

LENDING INCURRED FEES:

o    Late payment fees

 

DEBIT & CREDIT CARS INCURRED FEES:

o    Late payment fees

o    Foreign ATM & surcharge fees

o    Balance inquiry and quick statement fees

First Horizon Bank is also supporting its Consumer and Small Business Customers with the following:

 

          LENDING (real estate, auto lending, unsecured and credit cards):

  • Lending assistance available for borrowers
  • Deferring loan payment up to 90 days, as well as suppressing derogatory credit bureau reporting on the related loans for up to 90 days
  • For borrowers where a short-term program is not appropriate, the Long-Term Forbearance (LTF) program may be considered

 

         DEBIT & CREDIT CARDS:

  • Increasing the daily ATM withdrawal limit from $600 to $1,000

If you have been financially impacted by COVID-19 and incurred fee(s) listed below, you can request relief in one of the following ways:

Additionally, beginning this past Monday (3/23), First Horizon Bank adjusted services at its banking centers to drive-thru only to help keep customers and employees as safe as possible. Lobbies will be available by appointment only.

  • Customers are also encouraged to bank remotely via First Horizon’s mobile app and online services, or by calling 800-382-5465.
  • Business clients can contact their First Horizon relationship manager or call the bank’s Business Service Center at 888-382-4968.