Better Business Bureau (BBB) Serving Middle Tennessee & Southern Kentucky is warning consumers to exercise caution when hiring chimney inspection, cleaning, and repair services following reports of a company identifying itself as ASH Chimney and claiming to be a legitimate, BBB A+ rated business.
Consumers should be aware that displaying or advertising a BBB rating does not automatically make a business BBB Accredited. BBB is encouraging homeowners to independently verify a company’s identity, accreditation status, and rating before scheduling service, sharing personal information, or making payments.
With colder weather approaching and homeowners preparing fireplaces and chimneys for the winter season, fraudulent contractors may attempt to take advantage of consumers through misleading advertising, false credentials, and high-pressure sales tactics.
“Consumers should never assume a business is legitimate simply because it claims to have an A+ BBB rating “said Robyn Householder, President & CEO of BBB Serving Middle Tennessee & Southern Kentucky. “Our BBB profiles allow consumers to verify a business’s identity, Accreditation status, rating, and customer complaint history. We encourage homeowners to take a few minutes to research a company before allowing anyone into their home or paying for services.”
HOW TO PROTECT YOURSELF FROM A CHIMNEY SERVICE SCAM
1. Verify the BBB Business Profile.
Visit BBB.org and search the exact business name. Confirm that the company’s name, address, phone number, website, and accreditation status match the information provided by the contractor. Do not rely on an A+ rating displayed on a company’s website or advertisement.
2. Be cautious of unsolicited offers.
Be wary of individuals showing up at your door, making unexpected phone calls, or advertising limited-time chimney inspections and repairs designed to pressure you into making an immediate decision.
3. Ask for credentials and insurance.
Request proof of insurance, applicable licenses, professional certifications, and references. Verify licensing requirements through the Tennessee Department of Commerce & Insurance.
4. Get everything in writing.
Before authorizing work, request a detailed written estimate outlining the services, materials, total cost, and payment terms. Consider obtaining multiple estimates before agreeing to expensive repairs.
5. Watch for high-pressure sales tactics.
Be cautious if a contractor claims your chimney is unsafe, demands immediate repairs, refuses to provide documentation, or pressures you into making a large upfront payment.
If you believe you have encountered someone representing ASH Chimney or another suspicious chimney service company: Report the experience to BBB at BBB.org/ScamTracker.
